80% of business leaders believe that they need to transform into a digital business to enable future growth.
With the fourth industrial revolution, businesses are able to witness the need to reskill themselves, rethink their industries for the digital age and revisit negative mindsets towards innovation, in order to keep up with the fast-paced technology.
Cutting of edge technologies such as Internet of Things (IoT), Artificial Intelligence (AI) and advanced data analytics are emerging to accelerate and achieve digital transformation.
So why is digitalisation important?
Digitalisation aids to...
- Improve the efficiency of business processes, consistency, and quality worldwide.
- Improve accessibility and facilitate better information exchange worldwide
- Increase response time and customer service anywhere in the world
- Reduce costs
- Ability to take advantage of analytics
- Help with the flexibility of staff
- Improvement plan for business continuity
How do Smart Bots aid in your digitalisation process?
The use of Artificial Intelligence is visible in many companies ever since the first chatbot ELIZA was published in 1966 and much advancements have been made to the technology in making it ready to better serve business functions in today's context. By 2020, experts project that 85% of all customer interactions will be handled without a human agent. With AI and NLP infused chatbots, there would be a faster resolution of tier 1 questions, 24 x 7 x 365 support and better service at a lower cost. We have been taking the lead in building up Smart Bots and interacting with your customers and alignment with your business systems is what we do on a daily basis.
Wondering how can that be done? Watch this short video to see how our Bot is able to extract data on your CRM to handle your customer's inquiry:
Su-Ette brings your market leading bot technologies right at your fingertips. Leverages on AI and NLP to meet the needs of business leaders. It is built on Enterprise Level intelligence, Social Messaging and Self-Directed Cognitive Computing.
To share a "Live" case study, this Bot that we have built for our client has a customer's rating for their bot experience, turns out that 78% of the interactions with customers have rated our bots with the maximum of 5 Stars.